Return & Refund Policy

Last updated: September 4, 2026

At Campbells Toys, we want our customers to shop with confidence. This Return & Refund Policy explains how returns, exchanges and refunds are handled.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

Email: contact@campbellstoys.shop
Telephone: +35351421473

If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted.

You can contact us at contact@campbellstoys.shop if you have any questions regarding a return.

Return Address

Approved returns should be sent according to the return instructions provided by our customer service team.

Campbells Toys
9 South Street
New Ross, Y34 R242
Ireland

Please contact us before sending your return so we can provide the appropriate return instructions.

Damages and Issues

Please inspect your order when you receive it.

Contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Where appropriate, we may request photographs or other information to help us assess the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods

• Custom or personalised products

• Personal care goods where applicable

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Please contact us if you have questions or concerns about whether a particular item is eligible for return.

Certain restrictions may apply where permitted by law. Nothing in this policy affects your statutory rights.

Sale Items

Please contact us regarding returns of sale items. Any applicable statutory consumer rights remain unaffected.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you have.

Once the return has been accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please remember that it may take additional time for your bank, card provider or payment provider to process and post the refund to your account.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has already been dispatched, you may need to follow our return process after receiving the order.

Contact Us

If you have questions regarding returns or refunds, please contact:

Campbells Toys
9 South Street
New Ross, Y34 R242
Ireland

Telephone: +35351421473
Email: contact@campbellstoys.shop
Website: https://campbellstoys.shop/